FREQUENTLY ASKED QUESTIONS

  • Payment

    • What payment methods do you accept?

    At Megagemstone.com we accept various widely used online payment methods such as credit/debit card, e-banking or direct transfers. If you did not find a preferred payment method, please contact us.

    • I have encountered an issue while paying.

    In such cases do not hesitate to contact us. Please provide your order details and we will solve the problem ASAP.

    Shipping

    • What are the shipping prices?

    Shipping price depends on the weight of your order as well as the shipping destination and method. You will see the calculated shipping price during checkout before payment.

    • What are the shipping times?

    In Lithuania, most of our customers receive their parcels within 2 business days of dispatch. In other European countries, customers may wait up to 10 business days. Additionally, there might be shipping delays which are not under our control (various holiday seasons).

    • How do I track my order?

    We make sure to send a tracking code to every customer after dispatching an order. Contact us if you are unable to find your tracking code.

    Returns

    • Can I return my order?

    You can find all the information regarding returns at our returns policy